Frequently Asked Questions
Yes! Browsing listings, checking availability, and making bookings are completely free for travelers. No hidden fees or booking charges.
Hotel Reservation Hub is a trusted online platform dedicated to hotel and shortlet bookings across Lagos Mainland. We connect travelers with verified and affordable accommodations in areas like Ikeja, Yaba, Surulere, and more.
You can browse without an account, but an account is required to complete a booking, receive updates, and manage reservations.
Simply search for your preferred location, select a property, choose your check-in and check-out dates, and follow the on-screen steps to confirm your reservation.
All listed properties are verified through a screening process. We only partner with accommodation providers who meet our quality and safety standards.
We accept bank transfers, debit/ATM card payments, and online payment. All payments are processed securely.
Yes. After completing your booking, you’ll receive an email and/or SMS with all your booking details, including reservation number and contact information.
Yes, cancellations and changes can be made based on the property’s policy. Always check the cancellation terms listed on the booking page.
Refunds depend on whether your payment has been transferred to the host. If not, you may be eligible for a full refund. Otherwise, the host’s cancellation terms will apply.
Once your booking is confirmed, you’ll receive the contact details of the accommodation provider. You may also reach out to us for assistance.
Absolutely! We encourage guests to leave honest feedback. Your review helps others make informed decisions and helps us maintain quality standards.
Yes. We prioritize your privacy and use secure technology to protect your data. Read our Privacy Policy for full details.
Yes. For bulk bookings or corporate travel needs, contact our support team for customized assistance and possible discounts.
You can reach us via email at support@thehotelreservationhub.com or through our contact page on the website.