Privacy Policy
Effective Date: 3rd July, 2025.
Last Updated: 3rd July, 2025.
At HotelReserveHub (“we,” “our,” or “us”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our platform—whether through our website, mobile application, or any related services.
By accessing or using HotelReserveHub, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
We collect personal and non-personal data to provide and improve our reservation services.
a. Personal Information
When you book or register, we may collect:
- Full name
- Contact information (email, phone number)
- Payment details (processed securely)
- Identification details (if required by hotels)
- Booking preferences, history, and feedback
b. Technical & Usage Data
Collected automatically when using the platform:
- IP address and device type
- Browser and operating system
- Location (if enabled)
- Pages visited, time spent, clicks, and referring URLs
2. How We Use Your Information
We use the data we collect to:
- Process and confirm hotel reservations
- Provide customer support and communication
- Send booking updates and notifications
- Customize your browsing and booking experience
- Improve platform functionality and service quality
- Detect and prevent fraudulent activity
- Comply with legal obligations
3. How We Share Your Information
We only share your personal data with trusted third parties when necessary:
| Recipient | Purpose |
|---|---|
| Partner Hotels | To confirm and manage your reservation |
| Payment Providers | To securely process transactions |
| Service Providers | For hosting, analytics, customer support |
| Legal Authorities | When required by law, regulation, or to protect rights |
Note: We do not sell, rent, or lease your personal data to any third party.
4. Cookies and Tracking Technologies
We use cookies and similar tools to enhance your experience by:
- Saving preferences and session data
- Analyzing traffic and platform usage
- Providing relevant content and recommendations
You can manage or disable cookies through your browser settings, although doing so may limit some features.
5. Data Security
We apply industry-standard safeguards to protect your data, including:
- SSL encryption
- Access control and authentication
- Secure payment integration
While we strive to ensure security, no system is 100% immune. We encourage responsible internet use and password protection.
6. Your Privacy Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Correct or update inaccurate information
- Request deletion of your data
- Object to processing for direct marketing
- Withdraw consent at any time
To exercise these rights, email privacy@hotelreservehub.com with your request.
7. Data Retention
We retain your information only as long as necessary for:
- Fulfilling the purposes outlined in this policy
- Complying with legal or tax obligations
- Resolving disputes and enforcing agreements
8. Third-Party Links
Our platform may link to third-party websites or services (e.g., hotel websites). We are not responsible for their content, terms, or privacy practices. Please review their policies before submitting any information.
9. Children’s Privacy
HotelReserveHub is not designed for or directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we learn we’ve unintentionally collected such data, we will promptly delete it.
10. International Data Transfers
If you access our services from outside [Insert Country], your data may be processed in [Insert Country], where our servers and partners are located. By using our services, you consent to such transfer in accordance with this policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. For significant changes, we may notify users by email or platform notification.
12. Contact Us
For questions, privacy requests, or data-related concerns, please reach out to our Data Protection Office:
HotelReserveHub – Privacy Office
📍 227 Ikorodu Road, Ilupeju, Lagos State, Nigeria
📧 Email: Info@thehotelreservationhub.com
📞 Phone: +234 2013444333